Assessment Center Management and Supervision Book 2nd Edition
Chapter 1 Understanding the Process
- What is an Assessment Center
- How performance is measured and evaluated.
- How Assessors may interact with you.
- Oral Assessment Strategies
Chapter 2 Supervision Responsibilities
- Subordinate Interviewing
- Employee Discipline and Due Process
- Employee Grievances
- Sexual Harassment
- Performance Evaluations
- Order Giving
- Praise and Criticism
- Training
- Customer Service
Chapter 3 Management
- Management Functions
- Safety and Health
- Infectious disease
- Pre-planning
- Budgeting
- Purchasing
- Facilities and Equipment
- Fire Prevention
- Communications
Chapter 4 Assessment exercises
- Management Acronym
- Exercise # 1 – Planning a Fire Station
- Exercise # 2 – Safety and Health
- Exercise # 3 – Discipline
- Exercise # 4 – Fire Prevention
- Exercise # 5 – Fire Scene
- Exercise # 6 – Customer Service
- Exercise # 7 – Harassment
- Exercise # 8 – Apparatus purchase
- Exercise # 9 – Infectious disease
- Exercise # 10 – Role player/Training Exercise
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